Help Desk policy

The Help Desk provides website, accessibility, creator-content, analytics, domain, opt-in, donation and technical support for the public campaign website.

Progress

Tickets can be tracked from 0% to 100%. The percentage is a work-status indicator, not a promise of a particular completion date.

Public ticket page

Only public-visible updates appear on the tracking page. Staff should not place passwords, financial data, private records or unnecessary personal information in public updates.

Assistant escalation

If the Help Assistant cannot verify an answer from the approved manuals, it should direct the visitor to a human support ticket rather than guess.